Frequently Asked Questions
What ingredients are used in your perfumes?
Our perfumes are crafted using high-quality, skin-safe ingredients and ethically sourced natural extracts.
Do you offer international shipping?
Yes, we ship
internationally with free shipping on all orders.
Please note
that customers outside of Europe may be subject to additional import duties and
taxes which must be paid by the customer upon delivery.
Below is a
list of estimated import taxes and duties in selected countries:
United
Kingdom: Approx. 20% VAT + small customs handling fee
United
States: Approx. 6.5% duty on perfumes over $800 value
United Arab
Emirates: 5% customs duty + 5% VAT (total 10%)
Japan:
Approx. 3%–5% duty + 10% consumption tax
Saudi
Arabia: 15% VAT (no customs duty on perfume under a certain value)
Russia:
Approx. 15% import tax + customs processing fee
Canada: 5%
GST + 8–10% provincial tax, and possibly small customs duty
Australia:
10% GST on items over AUD 1,000
Switzerland:
7.7% VAT + a small customs fee based on weight
Brazil: Up
to 60% import tax + 17–19% ICMS (varies by state)
South Korea:
Around 8%–13% import tax on perfume
Singapore:
8% GST on imports over SGD 400
China:
15%–30% total (includes VAT and consumption tax)
Norway: 25%
VAT + possible customs fee
Colombia:
Approx. 15% duty + 19% VAT
Argentina:
Up to 50% duty on imports over $50 USD
Mexico: 20%
import duty + 16% VAT on perfumes
Kyrgyzstan:
Approx. 10%–15% customs duty + VAT (12%)
Kazakhstan:
12% VAT + customs fee
Turkey:
Approx. 20% VAT + 10% Special Consumption Tax (SCT)
We highly
recommend checking with your local customs office or tax authority for the most
accurate and current information before ordering.
We highly recommend checking with your local customs office or tax authority for the most accurate and current information before ordering.
Can I get a sample before purchasing?
Test Before
You Commit
With every
perfume purchase online , you will receive a complimentary tester. This allows you to
try the fragrance before opening the sealed 50ml bottle to ensure you're happy
with your choice.
If you are
not satisfied with the scent after using the tester, you may return the
product. However, please note that the 50ml bottle is sealed for hygiene
reasons. Once the seal is broken, the item is no longer eligible for return.
Thank you
for your understanding and trust in our products.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
What should I do if my order arrives damaged?
If your order arrives damaged, please email us at info@definitely-sexy.com within 7 days of delivery with your order number and photos of the damaged item. We’ll resolve the issue promptly.